Training
Fully Licensed Provider
Licensed & Trained Team
Client Focused Delivery
Fully Compliant Training
We ensure that our team members are fully compliant with NSW licensing and training standards. But we take our teams training further by focussing on training not provided in the normal security license course.
Our management team have over 200 years combined experience that has been developed into comprehensive training courses our staff regularly undergo.
Gold Security Management prioritises training, and development of skilled security personnel. Our team members undergo intensive training programs that cover areas such as security protocols, emergency response, conflict management, and customer service. This ensures that our personnel are equipped to handle diverse security challenges with professionalism and efficiency.
Gold Security Management staff training programs are designed to enhance safety and security awareness and improve planning, emergency response, and evacuation preparedness for frontline security staff.
We ensure that our team members are fully compliant with NSW licensing and training standards.
Providing The Foundations
Our training provides a foundational understanding of safety and security principles for personnel to build upon.
Some of the areas focused on are listed below:
Effective Communication Skills (Active Listening Skills, Body Language & Cultural Awareness)
Customer service
First Aid
Follow workplace safety procedures in the security industry
Respond to a security risk situation
Work as part of a security team
Provide security services to clients
Give evidence in court
Manage conflict through negotiation
Protect safety of persons
Monitor and control individual and crowd behaviour
Operate basic security equipment
Patrol premises
Use communication systems
Consistency in Courtesy & Customer Attentiveness
Situational & Environmental Awareness
Identification of Escalating Conflict Triggers
Conflict Resolution Strategies – Stages and Signs of Conflict
Verbal De-Escalation Techniques – Dealing with Aggression
Stance and positioning during engagement
Service Professionalism & The Importance of First Impressions
Self-Management Under Pressure – Emotional Intelligence
“Friendly Not Familiar” – Managing Complacency on shift
Security services in the gaming room – effective vs unobtrusive
Incident register requirements (Sec 56 Liquor Act vs Sec 37 Security Industry Amendment Regs)
Incident escalation & communications plans – Information sharing
Practical training on the three-approved restraint and removal techniques and competency assessment.
Sponsors & Associations
Free Security
Assessment
Contact the security professionals
For an obligation free security assessment and quote please contact your Gold Security Management Client Manager on 1300 418 198 to discuss how working together we will ensure the safety and security of your business.
Contact Us
Suite 611, 2-8 Brookhollow Avenue, Baulkham Hills, NSW
Office Hours
Monday to Friday - 10am to 6pm
ABN: 34 633 473 837
Master License No. NSW: 000 104 738
